![]() ![]() Processes required to deliver the experience promisedīackstage actions often include their own “Line of Internal Interaction.” Employees might swipe a credit card and wait for approval from a system, for example.Systems and technology required to move the customer to the next step.Tasks employees need to complete behind the scenes.What happens behind the scenes? Consider: Here’s a tip that will save you time: When mapping your front stage actions, use existing resources - like your customer journey map or Net Promoter Score (NPS) feedback - as points of reference for your blueprint. It’s helpful to track these interactions, and we can do so with a line of interaction, a literal line drawn on our service blueprint that helps us track where these interactions occur. An account manager reaching out after a sale to follow up with a customer. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |